Return & Refund Policy

🔄 Laplama.com Return & Refund Policy

At Laplama.com, we are committed to making your shopping experience safe, simple, and hassle-free. If for any reason you wish to return a product, we’re here to help — no questions asked.

⏳ Return Period

You have 7–14 days from the date of delivery to raise a return request.
Returns must be initiated within this period through our Return Centre.
Please note: Certain products marked as non-returnable are not eligible for return.

📝 How to Request a Return

Visit the Return Centre and fill out the return form.
Provide your order number, contact number, and email.
Select the unused products you wish to return.
Upload a photo of the products in their original condition.
Submit the request and choose Return Shipping.

📧 You will receive an email confirmation once your request is submitted.
⏱️ Our team responds within 24–48 working hours to schedule a reverse pick-up.

📦 Return Pick-Up Instructions

Products must be returned in their original packaging, with tags and bill.
Our delivery partner will examine the items at pick-up.
Ensure the package is sealed in your presence and collect the Return Acknowledgement Slip.

💰 Refund Process

Refunds are initiated once the returned product is received and verified at our facility.
Prepaid Orders: Refunds are processed back to the original payment account.
Cash-on-Delivery Orders: You’ll receive a secure link to provide bank details for refund initiation.
Processing time: 24 working hours, with funds reflecting in your account within 4–5 business days.

🔄 Exchange Policy

For exchanges, please place a new order after returning the original product.
Since our products are fast-moving, we recommend placing your replacement order immediately.
Alternatively, products purchased online can be exchanged at Laplama.com within 7 days of delivery.

❌ Order Cancellation

Orders can be cancelled by emailing us at support@laplama.com or via live chat.
If the order has already been shipped, simply reject the package at delivery.

🌍 International Orders

For international returns or cancellations, contact us at support@laplama.com or via WhatsApp at +65 98101510.
Please note: Import duties, customs charges, or country-specific taxes are the responsibility of the customer.

⚠️ Important: To be eligible for a return, products must be unused, in the same condition as received, and returned with original Laplama packaging, tags, and bill.

✨ Laplama.com – Hassle-free returns, secure refunds, and happy customers.